Privacy Policy

Effective Date: 1st July 2025

Last Updated: 1st July 2025

At Nellie’s Paws & Co, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information — and your rights under the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

1. Who We Are

Nellie’s Paws & Co is a pet care business based in Sandbach, Cheshire. We act as the “data controller” for the personal data you provide to us.

If you have any questions about this policy or your data rights, you can contact us at:

Email: info@nelliespaws.co.uk

Phone: 07983262385

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data: Your full name, title, and contact information (email, phone number, postal address).
Pet Data: Pet name, breed, age, health notes, or preferences (to provide proper care).
Transactional Data: Payment and booking details (processed via secure third-party systems — we do not store card details).
Technical Data: IP address, browser type, and site usage information (via cookies/analytics tools).
Marketing Preferences: Your consent choices for receiving promotions or newsletters.

3. Lawful Basis for Processing

We process your data under one or more of the following legal bases, as defined by GDPR and UK law:

Contractual: To provide you with our services (e.g., booking appointments).
Consent: When you opt in to marketing emails or newsletters.
Legal obligation: To comply with tax, accounting, or legal duties.
Legitimate interest: To improve services, manage bookings, and ensure business continuity — balanced with your rights.

4. How We Use Your Data

We use your personal data to:

Manage bookings, appointments, and service delivery.
Communicate with you about your pet’s care.
Respond to enquiries or customer service issues.
Send updates, offers, or newsletters (if you opt in).
Maintain internal business records (e.g., for invoicing or compliance).

5. Data Sharing and Third Parties

We do not sell or rent your data. We may share your personal data with:

Service providers (e.g., booking software, payment processors, website hosting).
Legal or regulatory bodies, if required to comply with the law.

All third-party providers we use are required to respect the security of your personal data and comply with applicable data protection regulations.

6. International Data Transfers

If we transfer your data outside the UK or EU (e.g., if using non-UK/EU software tools), we ensure that proper safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent protections.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes we collected it, including:

Bookings and service records: up to 7 years (for accounting/legal compliance).
Marketing consent: until you withdraw consent.
Pet records: as long as you are an active client, unless you request deletion.

8. Your Rights Under GDPR & UK Data Law

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data (the “right to be forgotten”).
Restrict or object to processing in certain situations.
Withdraw consent at any time for marketing or communications.
Lodge a complaint with the UK’s Information Commissioner’s Office (ICO).

To exercise any of these rights, email us at [Insert Email].

9. Cookies & Tracking

Our website may use cookies to enhance user experience and track usage. Where required, we request your consent to use cookies. You can manage or disable cookies in your browser settings.

10. Updates to This Privacy Policy

We may update this policy from time to time. All changes will be posted on our website with the new effective date.

11. Contact Details

If you have questions, concerns, or wish to make a data request, please contact:

Nellie’s Paws & Co

Email:info@nelliespaws.co.uk

Phone: 07983262385

You can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk